Hello Sophie,
The white is probably a sunburn. Maybe it's why it shrink.
The pot is to big and the potting compost seems too organic.
How are the roots ?
If you don't like this form, you can cut, dry the wound, put it in good compost (big sand, little stones...) and wait until the cactus makes roots.
Sorry for my rock'n'roll english
Aurore
- Nord de l'Essonne - Serre hors gel depuis septembre 2017 - rocaille succulente non protégée depuis avril 2018